Remote Monitoring and Management (RMM) is a tool that your MSP uses every day.
The question in your mind is, “Is what I’m using the best option for my business?”
And…
“Are there better features available?
This article goes over 18 key features that the popular solutions provide in 2021. By the end of this article, you will be able to see more clearly why MSPs are choosing one RMM over another as you explore their individual feature sets on their websites.
RMM solutions provide you with a diverse set of tools to secure, maintain, and improve your customer’s IT infrastructure from a single dashboard. MSPs are looking for a modern RMM that can be deployed in the cloud, hosted, and on-premise. Having an RMM that supports Windows, Mac, iOS, Android, and Linux platforms along with VMware is also a critical consideration.
Here’s our list of the 18 most sought-after features from the most popular RMM solutions in use in 2021.
- Network Device Monitoring - Monitor devices on your network including switches, routers, firewalls, and much more via Simple Network Management Protocol (SNMP).
- Remote Monitoring - Monitor devices such as laptops, servers, desktops, and mobile devices. Providing capabilities from alerts and performance checks, security monitoring, automation, and bulk actions.
- Pre-Built Automation - Provides you with out-of-the-box scripts, reports, and monitor sets that allow you to automate entries for desktop & server devices and agentless remote devices.
- Custom Automation Scripting - Provides you with simple tools to create custom automation scripts. Languages are also a consideration. Look for an RMM that supports PowerShell, Batch, JavaScript, ShellScript, and VBScript at a minimum.
- Passportal + Documentation Manager - Provides a password-management-as-a-service solution that MSPs can sell to their customers.
- Endpoint Detection & Response - Helps prevent, detect, and respond to threats as they arise.
- Management for Mac- Allows MSPs to troubleshoot macOS issues, with minimal disruption to end-users.
- Multi-Platform Endpoint Management – Enables the management of policies across multiple endpoints. You can get instant access to Windows, Mac, Linux, SNMP, and VMWare devices from one console and remediate issues without interrupting end-users.
- Team Management Capacity – Allowing multiple users (your team) – local and remote - to manage the day-to-day operations along with bringing real-time support to clients
- Asset Discovery - Allows your team to automate network scans to deliver up-to-date logs of systems and devices. Having the capability of automating agent deployment to any supported endpoints and providing both agent and agentless asset inventory is an asset.
- Patch Management - Allows your team to schedule automatic updates of your customers’ favorite third-party applications. Allowing you to audit, patch, document, and bill for third-party application updates.
- Device Monitoring - Provides a single source for monitoring agent and agentless devices. You can monitor remote control sessions and know exactly which one of your team members connected and for how long.
- Remote Control – Allows your team to have remote access to an end-user. You can connect and work behind the scenes without disrupting the user, tracking, and reporting remote sessions.
- Latency Monitoring – Enables you to monitor latency during remote control sessions.
- Minimal Learning Curve – Helps you onboard new technicians and engineers more quickly.
- Encryption Management - Manage encryption on your drive. Store and inject credentials where needed.
- Integrated Cloud Backup - Built-in cloud backup solution where you can automatically back up your user’s files and folders.
- Reporting - Create comprehensive reports to display the value delivered to your customer as well as automatically providing critical compliance information.
Conclusion
Let’s do a quick recap.
RMM tools come in many shapes and sizes. Features of RMMs vary in sync with the intended user of the RMM tool – small MSP serving small to mid-size firms or large MSP serving enterprise-level clients?
The right feature set for your needs depends a lot on the composition of your team, your procedures, your SLAs, and your prospective clients.
Determine what feature sets are most important for you, request a demo or trial from any one of the companies out there and give them a test drive. If the trial proves that the solution suits your requirements, request a quote, and you will be well on your way to having the most appropriate RMM for your MSP.